First make sure that the image you want to capture is showing on your screen. To take a screenshot:
Click the Print Screen button. This button is located in different places. On many computers you’ll find it in the upper right corner.
Open Microsoft Paint by selecting Start > All Programs > Accessories > Paint.
Click anywhere on the white part of the screen.
In the Edit menu at the top of your screen, select Paste.
Select File > Save As.
From the Save As menu in the pop-up box, select JPG.
Type in a file name for your image, choose a location on your hard drive to save to and then click Save. Many people choose to save their image to their desktop.
Then attach the image file to your email message to Support if requested.