If you've made a purchase in Slingo® Casino from Amazon, Facebook, Google Play or the iTunes App Store but your items were not provided at the time of purchase, please try the following:
- If playing on Facebook, refresh the page.
- If playing on Amazon, Google or Apple, quit the app completely and reload.
If neither of the steps above resulted in your items being credited to your account contact our Customer Support Team via the following link, which will open a new window in your browser.
When you send your request, please provide as much detail as available about your purchase:
* Your Unique Player ID - this is very important! Steps to find your Player ID here
* Date and approximate time of your purchase
* The item's description (example: credits)
* Number of items purchased and their cost (example: 8,000,000 credits @ $34.99)
* The store where you bought the items (Amazon, Facebook, Google Play or iTunes App Store)
If you received an email receipt from the store where you bought the in-game items, please attach a copy of it to your request.
One of our Support Team Agents will receive your request and they'll be happy to help you!
Thanks for playing Slingo® Casino!