Will I lose my existing game progress when I move to the website?
No. Existing player progress is saved outside of Facebook, so moving to the website will not reset your game progress. Players should continue to use the appropriate existing account/login method so that their existing progress can be recognized.
How should existing Facebook players log in?
When playing in the browser, always use Sign in with Facebook to access your existing game account and progress.
Do not sign in using Google, Apple or email, as this may create/access a different game account and your existing progress and credits may not appear.
If this happens, please contact Customer Support for assistance.
What should I do if my progress does not appear when I access the website?
If a player accesses the website and cannot see their expected progress, ask them not to start over or create another account immediately. Please collect the relevant player information and escalate the issue to QA so that the player's existing account can be checked.
Can I play on different computers or browsers?
Yes. You can access the game through a supported web browser on different devices.
Just make sure you use Sign in with Facebook and the same Facebook account associated with your existing game progress.
We recommend bookmarking the new website for easy access.
What should I do if my progress is missing or I have trouble accessing the game?
First, check that you selected Sign in with Facebook and used the same Facebook account you previously used to play.
If you are still having trouble, please contact Customer Support and provide:
- The Slingo game you are trying to access
- Your device and browser
- Details of the issue
- A screenshot of any error message, if available
- Our Customer Support team can then investigate.
Game progress on website
